Which of the following is NOT part of the process for handling no-show appointments?

Prepare for the NHA Scheduling Exam with flashcards and quizzes. Each question comes with hints and explanations to guide you. Get ready to ace your test!

The process for handling no-show appointments typically involves a few deliberate steps to manage patient care and office efficiency. When a patient does not show up for a scheduled appointment, it is essential to first contact the patient to understand the reason for their absence. This can help address any barriers to care they may be experiencing and guide how to assist them moving forward.

Documenting the incident in the patient's record is crucial as it provides a history of attendance and indicates if there are patterns that may need addressing, which is important for ongoing patient management. Additionally, if the situation warrants, informing the provider about the no-show is often necessary, especially for tracking overall patient engagement and workload management.

Automatically rescheduling the appointment without any patient contact would not be appropriate, as it fails to acknowledge the patient's circumstances and could lead to further complications, including continued no-shows. Thus, the correct answer accurately identifies the step that does not align with the established protocol for effectively managing no-show appointments.

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