What type of technical support can be provided to help patients use the patient portal?

Providing a detailed user manual with illustrations is a highly effective type of technical support for helping patients use the patient portal. This approach caters to various learning styles and allows patients to refer back to the manual whenever they encounter difficulties or have questions. The use of illustrations enhances understanding by visually guiding patients through the platform’s functionalities, making it easier to navigate and utilize the services offered.

While verbal explanations can be helpful, they may not be sufficient for all users, particularly those who may forget details or prefer visual aids. Offering online chat support can be beneficial but might not be available at all times, which could limit accessibility for patients who might need assistance outside of set hours. Assisting patients only during office hours also restricts support availability, making it less convenient for individuals who may only have time to engage with the portal outside of those hours. A detailed user manual addresses these concerns effectively by providing continuous, on-demand support regardless of when patients choose to access the portal.