What should be done first when a patient does not appear for a scheduled appointment?

When a patient does not appear for a scheduled appointment, the first step is to review the medical organization protocol. This is important because healthcare facilities often have specific policies in place regarding missed appointments, which can vary between organizations. Understanding these protocols ensures that the response is compliant with the facility's guidelines and can help in determining the appropriate follow-up actions.

Reviewing the protocol might include checking if there are established procedures for notifying patients, rescheduling appointments, or taking additional steps based on the frequency of missed appointments. Following established protocols helps to maintain consistency and can improve communication within the healthcare team, ultimately contributing to better patient management and care.

While contacting the patient, documenting the no-show, or notifying the provider are all valid next steps, they should occur only after ensuring that the appropriate procedures are understood and followed. This ensures that any subsequent actions align with best practices and organizational standards.