What should be avoided when providing written directions for technical support?

When providing written directions for technical support, it is essential to avoid using complex jargon without explanation. When instructions are filled with specialized terminology, it can alienate users who may not have a technical background or familiarity with the specific terms. This can lead to confusion, misinterpretation, and ultimately, ineffective troubleshooting. Clear communication is vital in technical support, so using language that is accessible and understandable allows users to follow directions more easily, resulting in a better overall experience.

The other options emphasize strategies that enhance understanding, such as using simple language, providing printed materials for different learning styles, and including examples with illustrations. These practices help to ensure that the instructions are clear and that users can successfully follow them, regardless of their prior knowledge or experience level.