What should a CMAA provide to a patient needing diagnostic tests at another facility?

When a Certified Medical Administrative Assistant (CMAA) provides a patient with a contact list of locations and providers that are within the patient's insurance network, it serves the dual purpose of facilitating the diagnostic process while ensuring that the patient remains compliant with their insurance plan. This is essential as patients often need to find facilities that accept their specific insurance, which can directly influence both the cost and the accessibility of the required services.

Offering a tailored list that aligns with the patient's insurance allows for a smoother transition to receiving the necessary diagnostic tests. It helps the patient avoid unexpected out-of-pocket expenses that could arise from using out-of-network providers. This approach not only supports the patient's financial considerations but also enhances their overall healthcare experience by reducing the burden of searching for appropriate facilities.

While a detailed health report, a list of specialists, or a list of potential costs may be useful, they do not directly address the immediate logistical needs of the patient regarding where they can go for testing that is covered by their insurance. Therefore, the most practical and beneficial support a CMAA can provide in this scenario is the contact list of in-network locations and providers.