What is the optimal way to handle a patient who arrives late for their appointment?

The optimal way to handle a patient who arrives late for their appointment is to assess whether they can still be seen or need to reschedule. This approach reflects a balance between the needs of the patient and the scheduling requirements of the facility. By evaluating the situation, the healthcare provider can determine if there is sufficient time left in the schedule to accommodate the patient, thus minimizing delays while also providing care.

This method shows consideration for the patient's circumstances and acknowledges that there may be valid reasons for their lateness. It allows the provider to maintain efficiency in the schedule and also provides an opportunity to communicate clearly with the patient about their options, whether that is to proceed with the appointment or to reschedule for a later time without creating unnecessary tension or conflict.

In contrast, the other choices do not prioritize patient care or effective communication. Asking a patient to leave would likely cause frustration and harm the patient-provider relationship. Offering a new appointment date without assessing their current situation may lead to further inconvenience for the patient without any consideration of their needs. Ignoring the patient entirely would not only be unprofessional but could also damage the trust they have in the practice. Therefore, evaluating the patient’s tardiness and deciding the best course of action is indeed the most appropriate response