What is a potential consequence of not informing patients about late arrival policies?

Not informing patients about late arrival policies can lead to patient dissatisfaction and confusion for several reasons. When patients are unaware of the specific ramifications of arriving late, they may feel frustrated if they are unable to be seen or if their appointment is significantly delayed. This lack of communication undermines the patient's experience and can create a perception of disorganization within the healthcare practice. Patients may interpret the inability to be seen promptly as a disregard for their time and effort, which can erode trust and satisfaction with the facility. Clear communication about policies is essential for setting expectations and fostering a positive relationship between patients and healthcare providers.